Kelly Kornet | Reset Remembrance
Professional Futurist and Design Researcher. Helping organizations generate forward-looking solutions.
futurist, toronto, kelly kornet,
portfolio_page-template-default,single,single-portfolio_page,postid-21704,ajax_fade,page_not_loaded,,select-theme-ver-2.4.1,wpb-js-composer js-comp-ver-4.4.2,vc_responsive

Reset Remembrance

Reset Remembrance

Advisors: Peter Jones and Jeremy Bowes

Team: William Georg, Kelly Kornet, Ron Memmel and Krittika Sharma

How might we support Canadian veterans in their transition out of the military system? Reset Remembrance is a research project that takes a systemic approach to understanding the military transition experience.


On being discharged from the military service, there is very little or scattered assistance to help Canadian Veterans transition back into civilian life. As a consequence, 38% of the discharged military personnel fall between the cracks after their military service (Veterans Affairs Canada, 2011).


Using a human-centered design thinking approach, we began by gathering desk research across various sources and topics and isolating a human need that was not being met. Zeroing-in on homelessness as a problem facing Canada’s veterans, we began defining and analyzing this challenge and addressing the underlying reasons - from Federal policy down to psychology. From our research, we used Design Thinking methods to process our insights and dive deeper into the topic. After discovering the systemic reasons for homelessness among this group, we uncovered a larger problem – the lack of support for veterans as they transition from the military system. With our new research focus, we began to map patterns and understandings from our research using Berger Sevaldson’s Giga-mapping approach. Grounded in Systems Thinking, Giga-mapping can be used to explore and demonstrate complex systems and ideas.


Reset Remembrance was created as a multi-pronged communication strategy to illuminate the challenges a soldier may face while being discharged from the Canadian military. The campaign took place in November 2014 as a means to inform and engage the Canadian public around these challenges, serving to encourage dialogue and discover possible leverage points in the system.

Project Scope

> Design Research
> System Mapping
> Design Thinking


November 1, 2014


Design Thinking, Innovation